SubWoofs FAQ

Here you'll find answers to the most common questions, for any questions not covered here please feel free to contact us!

How do I check the status of my order?
Q. Do I need to open an account in order to shop with SubWoofs?
Q. How do I create an account?
Q. Which payment methods do you accept?
Q. Can I amend and cancel my order?
Q. I have a discount code, how can I use it?
Q. When will my order be dispatched?
Q. How long does delivery take?
Q. My order arrived damaged, what should I do?
Q. Is your packaging discreet?
Q. Can I return my item?
Q. Can I request a product customisation not listed on the store?
Q. Can I collect my item in person or at X event?
Q. Can you deliver my parcel to a secure locker or store for collection?
Q. Will I be charged import fees on my order?
Q. What are 'Bark' points?
Q. Can I place a larger wholesale order?